Shipping policy
Thank you for shopping with Casavelluti. Below you'll find everything you need to know about how and when your order will arrive.
Shipping Destinations
We currently ship within the United States only, including all U.S. territories, P.O. Boxes, and military addresses (APO/FPO).
Free Shipping
We offer free standard shipping on all U.S. orders - no minimum purchase required. The price you see at checkout is the price you pay: no hidden shipping fees.
Order Processing
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive an order confirmation email right after purchase, and a separate email with your tracking number once your order has shipped.
Estimated Delivery
Estimated delivery: 5-12 business days, including processing.
Delivery estimates are in business days (Monday-Friday) and do not include weekends or public holidays, when carriers do not deliver. Estimates may be affected by peak seasons or carrier delays.
Split Shipments
In some cases your order may arrive in more than one package to get your items to you faster. You'll receive a separate tracking number for each package, at no additional cost.
Order Tracking
As soon as your order ships you'll receive a tracking number by email so you can follow your package every step of the way. If you haven't received a tracking number after 7 business days, contact us at support@casavelluti.com with the subject "Tracking Number Not Received" and we'll help you promptly. If you don't see our emails, please check your spam folder.
Incorrect Addresses & Returned Packages
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment.
Damaged or Lost Packages
If your order arrives damaged, or if tracking shows it as delivered but you haven't received it, contact us at support@casavelluti.com within 7 days of the delivery date and we'll work with you to resolve it.
Contact Us
We reply within 24-48 business hours.
BUSINESS NAME : Casavelluti
BUSINESS ADDRESS : 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA
- Email: support@casavelluti.com
- Phone: +1 (302) 615-6098
- Support | MONDAY - FRIDAY: 9:00 AM - 5:00 PM EST