Find answers to our most commonly asked questions below. If you can't find what you're looking for, don't hesitate to reach out to our team at support@casavelluti.com.

Shipping

Where do you ship?

We currently ship within the United States only, including all U.S. territories, P.O. Boxes, and military addresses (APO/FPO).

How long does shipping take?

Estimated delivery is 5-12 business days, including processing. Delivery estimates are in business days (Monday-Friday) and do not include weekends or public holidays. For full details, please visit our Shipping Policy page.

How much does shipping cost?

We offer free standard shipping on all U.S. orders, with no minimum purchase required. The price you see at checkout is the price you pay - no hidden shipping fees.

How do I track my order?

Once your order has shipped, you will receive an email with your tracking number so you can follow your package in real time. If you haven't received a tracking number after 7 business days, please email us at support@casavelluti.com.

Can I change my shipping address after placing an order?

Orders are processed quickly and we may not be able to modify shipping details once the order has been submitted. Please contact us immediately at support@casavelluti.com and we will do our best to accommodate your request before the order is dispatched.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of the delivery date. Items must be unworn, unwashed, with all original tags attached, and returned in their original garment packaging. For full details, please visit our Return Policy page.

Can I exchange an item for a different size or color?

We do not offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order.

How do I initiate a return?

Visit our Returns page, enter your order number and email address, and follow the instructions to complete your return. If you need any help, contact us at support@casavelluti.com.

Who pays for return shipping?

Return shipping costs are the customer's responsibility, unless the return is due to a shipping error or a defective item on our part.

Which items can be returned?

Any item can be returned as long as it meets our return eligibility: unworn, unwashed, with all original tags attached, in its original garment packaging, and within the 7-day return window.

How long does it take to process my refund?

Please allow 5-7 business days from the day we receive your returned package for processing. Once approved, the refund will be issued to your original payment method. Allow an additional 3-5 business days for the refund to appear on your statement.

What happens if I return items that don't meet the requirements?

Returns that do not meet our criteria (unworn condition, original tags, original packaging, within the 7-day window) may be subject to a 20% restocking fee, or the return may be declined entirely.

Sizing & Fit

How do I find my size?

Sizing may vary between items, as our pieces come from different manufacturers. For measurements, measuring tips, and a general size reference, please visit our Size Guide page. The most reliable approach is to measure a garment you already own and compare it to the guide.

What if I'm between two sizes?

We recommend checking the measurements on our Size Guide and comparing them to a garment you already own. If in doubt, we suggest sizing up.

Product Care

How should I care for my garments?

Care instructions vary by fabric, so we recommend following the care label on each garment. As a general guide, washing cold on a gentle cycle and air drying helps most pieces keep their shape and color longer.

Payment & Orders

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay, as displayed at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through secure, PCI-DSS compliant payment gateways. We use SSL/TLS encryption to protect your data. We never store your full credit card information on our servers.

Can I cancel or modify my order after placing it?

Orders are processed quickly. If you need to cancel or modify an order, please contact us immediately at support@casavelluti.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the fulfillment process.

I didn't receive an order confirmation email. What should I do?

Please check your spam or junk folder first. If you still don't see it, email us at support@casavelluti.com with the subject line "Order Confirmation Not Received" and our team will assist you.

About Casavelluti

What is Casavelluti?

Casavelluti is a menswear brand offering timeless, effortlessly styled pieces for the modern man, in refined, neutral palettes designed to transition seamlessly from casual to elevated occasions.

Where are your products made?

Our collections are sourced from carefully selected manufacturers who meet our rigorous standards for fabric quality, craftsmanship, and ethical production.

How can I contact you?

You can reach our customer concierge team through any of the following:

Chat Assistant: Tap the chat button on any page for instant answers from our automated assistant, any time.
Email: support@casavelluti.com
Phone: +1 (302) 615-6098
Business Hours: Monday-Friday, 9:00 AM-5:00 PM EST

Can't find the answer you're looking for? Email us at support@casavelluti.com and we'll get back to you within 24-48 business hours.