Privacy policy
At Casavelluti, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website casavelluti.com (the "Site") or make a purchase.
By using our Site, you consent to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
When you interact with our Site, we may collect the following information:
- Account Information: Name, email address, phone number, and shipping/billing address when you create an account or place an order.
- Payment Information: Credit card number, billing address, and other payment details. Please note that all payment transactions are processed through secure third-party payment processors (such as Shopify Payments, PayPal, or Stripe). We do not store your full credit card information on our servers.
- Communication Data: Any information you provide when contacting our customer support team, including email correspondence and inquiry details.
Information Collected Automatically
When you visit our Site, certain information is collected automatically, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages viewed, time spent on pages, referring URLs, click behavior, and browsing patterns.
- Location Data: General geographic location based on your IP address.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process, ship, and deliver your orders, and to communicate order status and tracking information.
- Customer Service: To respond to your inquiries, resolve issues, and provide support.
- Account Management: To manage your account, including order history and preferences.
- Marketing & Communication: To send you promotional emails, newsletters, and product updates (only with your consent). You can opt out at any time.
- Site Improvement: To analyze usage trends, improve our website experience, and optimize our product offerings.
- Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access to accounts.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic site functionality (shopping cart, checkout, account login). |
| Analytics Cookies | Help us understand how visitors interact with our Site (e.g., Google Analytics). |
| Marketing Cookies | Used to deliver relevant advertisements and track campaign effectiveness (e.g., Facebook Pixel, Google Ads). |
Managing Cookies: You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our Site.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
-
Service Providers: Third-party companies that help us operate our business, including:
- Shopify: Our e-commerce platform provider, which hosts our Site and processes transactions.
- Payment Processors: Secure payment gateways (e.g., Shopify Payments, PayPal, Stripe) for transaction processing.
- Shipping Partners: Logistics and fulfillment providers to deliver your orders.
- Email Marketing: Platforms used to send transactional and promotional emails (e.g., Klaviyo, Mailchimp).
- Analytics: Tools such as Google Analytics to analyze Site performance.
- Legal Obligations: When required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Order Data: Retained for as long as needed to fulfill orders, process returns, and comply with tax and accounting obligations.
- Account Data: Retained for as long as your account is active. You may request deletion at any time.
- Marketing Data: Retained until you unsubscribe or request removal from our mailing list.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our Site.
- Secure payment processing through PCI-DSS compliant third-party providers.
- Restricted access to personal data within our organization.
While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
For All Customers
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in any email or contacting us directly.
For EU/EEA Residents (GDPR)
In addition to the above, you have the right to:
- Data portability (receive your data in a structured, machine-readable format).
- Restrict or object to processing of your data.
- Lodge a complaint with your local data protection authority.
For California Residents (CCPA)
In addition to the above, you have the right to:
- Know what personal information is collected, used, and shared.
- Request deletion of your personal information.
- Opt out of the sale of your personal information. We do not sell personal information.
- Non-discrimination for exercising your privacy rights.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will delete that information promptly.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Casavelluti Email: Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (EST)
Company Details: DRIVEDREAM LIMITED Registration: 79444994 Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG