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Refund policy

At Casavelluti, we stand behind the quality of every piece we offer. If for any reason you are not completely satisfied with your purchase, we are here to help - within the guidelines outlined below.

Eligibility

We accept returns on qualifying items purchased directly from casavelluti.com, provided the following conditions are met:

  • Items must be unworn, unwashed, and completely unaltered.
  • All original tags must remain attached.
  • Items must be returned in their original garment packaging with all labels intact.

Return Window

Return requests must be initiated within 7 days of the delivery date. The return window begins on the day your tracking shows "Delivered" status.

For split shipment orders (orders delivered in multiple packages), the 7-day return window begins from the date and time the final package is delivered.

Once a return is initiated, you must ship the item(s) back to us within 7 days of your return request submission.

Restocking Fee

Orders returned without meeting all of the above criteria - including condition requirements, original packaging, and timing - are subject to a 20% restocking fee, or the return may be declined entirely at our discretion.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order.

Return Shipping

  • Return shipping costs are the customer's responsibility, unless the return is due to a shipping error or a damaged/defective item on our part.
  • Original shipping and handling charges are non-refundable.
  • We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

How to Initiate a Return

  1. Visit our Returns page and enter your order number and email address.
  2. Select the item(s) you wish to return and the reason for the return.
  3. Follow the instructions provided to ship your item(s) back within 7 days of your return request.

If you need any help with your return, contact us at support@casavelluti.com.

Refund Processing

  • Please allow 5 to 7 business days from the day we receive your returned package for processing.
  • Once your return has been inspected and approved, you will receive a confirmation email with refund details.
  • Refunds will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your bank or card issuer.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery at support@casavelluti.com with:

  • Your order number
  • Clear photos of the issue or incorrect item
  • A brief description of the problem

We will resolve the situation promptly at no additional cost to you.

Contact Us

We reply within 24-48 business hours.

BUSINESS NAME : Casavelluti

BUSINESS ADDRESS : 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA